What is Destination Management Company (DMC) Software?

Managing a range of products and services requires great organizational skills. Keeping up with supplier rate changes, manually calculating margins, or tailoring itineraries takes a lot of time.

The time that, as a destination management company, you could spend accommodating clients and expanding to new markets. In this article, we’ll explain how DMC software can help you with that mission.  

We’ll describe what DMC software is, list its benefits and features useful for your business, and guide you on how to choose the right one. 

What is DMC Software?

Destination management company software is an all-in-one solution for selling and managing travel products and services. It’s a centralized system equipped with everything the DMCs need. Manage suppliers and their offerings with organized product inventory.

Add, browse, and update contacts within the integrated CRM. Build trips, create and send offers, track payments, and much more. 

Instead of using multiple software and tools, consider destination management company software. DMC software can significantly reduce your operational costs and increase efficiency.

With all the information in one place, you’re eliminating time getting lost in documents and emails to find client data, trip requests, travel history or supplier products.

Considering you’ll have more time on your hands using DMC software, you can redirect your focus. Invest in providing better customer experience, serving more clients and growing your business. 

Top 5 Features of a DMC Software

The market is overflowing with DMC software options. With so many options, it’s hard to distinguish which is the best for your business. To make it easier, we’ve made a list of the top five features to look for in DMC software. Read on to get more insights before making any purchases. 

1. Itinerary Management

One of the most time-consuming activities as a DMC is creating itineraries. Since each client has unique requests, it’s important to tailor trips to their needs. Within a TripMatrix destination management company system, you can build stunning trips in a few steps. Add destinations, tours, activities, accommodation, transportation, and more.

Plus, all the information is easy to modify. In case your client prefers different accommodation or wants to switch up destination orders, their requests can be quickly implemented. 

All the itinerary updates in a destination management company system are visible in real-time. If you have multiple clients with the same destination, you can copy an existing trip, use it as a base, and adjust to each traveler. Created trips can be downloaded in a PDF format, too.  

Create Itinerary Template

2. Centralized Booking and Product Inventory

Manage bookings for multiple services from a single platform. With TripMatrix destination management company software you can organize all your products. Creating new products is simple. Choose a product category: accommodation, experience, rent a car, transport, transfers, or additional services.

After clicking on “Add” within the category, you can fill in all the information on your product. Enter the product name and a supplier. In the experience category, you can also select the experience type. 

There are already premade templates guiding you to type in all the relevant information on each product. For instance, in the experiences you can list duration, minimum age to participate, location, and photos. In the accommodation category, fill out star ratings, check-in and check-out times, and location, and add individual rooms.

After you’ve created products in destination management company software, it’s going to be simple to build itineraries. Additionally, you can use external products for your trips. 

Accommodation Module

3. Supplier Management

Along with a product inventory, it’s important to have an organized overview of all the suppliers you’re working with. TripMatrix DMC software has a dedicated “Suppliers” tab. List all the companies and fill out details such as their website, and VAT number, and mark if you want them to receive a booking confirmation email.

Furthermore, write their address, main and other contacts, terms of service, and default margins. Lastly, you have an option to adjust the cancellation and payment policy for each supplier. All the policy changes you make are automatically applicable to their products. 

In case you’re collaborating with hundreds of suppliers, it’s going to be easy to track the ones you need. Instead of manually scrolling through the list in DMC software, you’ll be able to use smart search to navigate through the list. You can filter out information by country or city while searching. 

4. Customer Relationship Management (CRM)

With organized products and suppliers, the only thing missing is a contact overview. Most of the CRM are not made with a specific industry in mind. They usually require extensive training. Even after the training is over, some CRMs can be too complicated for daily use. Also, subscription fees can range anywhere from tens to hundreds of dollars per month. 

TripMatrix destination management company system has an integrated CRM. Just like with suppliers, it’s going to be easy to add new contacts. Create new contacts by adding their name, surname, and an email address. After you’ve clicked the “Save” button, join other contact information. Fill out your salutation, phone number, birth date, gender, nationality, and other details. 

For each contact, you can add comments. If you have a recurring client, it’s handy to write down notes on their preferences to ensure future trips are tailored to their needs. Every trip you’ve created for the specific client is going to show up in the CRM. This way, you can browse their trip history to understand what they might like for their next trip. 

TripMatrix’s destination management company system allows you to add companies, too. In case your clients are companies, you can type in all the company details. Some of the information you can include is the company address and a list of contacts.

The dedicated “Contacts” tab features a smart search for finding the contacts quickly. Similar to a supplier list, this contact list can be filtered out by country and city. However, you can also select an agent or a company to speed up your search. 

Contacts List – CRM

5. Mobile Access and Cloud-Based Solution

When you’re traveling for meetings, working remotely, or running errands out of the office, it’s handy to have destination management company software you can use on the go. TripMatrix is accessible regardless of your location. There isn’t a complicated installation or onboarding process. Simply log in from your phone or laptop and do your work. 

TripMatrix destination management company software is convenient for remote teams. The same company account can support multiple users without additional costs. Once you’ve added all the products, suppliers, and clients, it’s going to be easy for all the employees to create trips.

Any updates you make are visible in real-time, allowing other employees to use the products you’ve added right away. 

How to Choose the Right DMC Software?

Before making an investment and transferring all your information into DMC software, you should consider a few things. Firstly, look into software capabilities. If you’re making a long-term investment, you should ensure the destination management company system can replace existing tools.

It’s crucial to centralize all the operations to boost your efficiency. In case you end up still having to use separate CRMs, Excel sheets, or edit itineraries in Word, it’s not going to be much of an improvement. 

Secondly, get information on onboarding time, staff training, and data migration. While some options are intuitive and don’t require extensive training, other destination management company software can be tricky to learn and use on a daily basis. It’s advisable to book a free demo to get a feel of the user experience.  

Lastly, look into the cost implications. There are different DMC software payment plans to choose from. Monthly or yearly subscription fee is not the best option if you’re operating more seasonally. Commission-based subscription might be a better solution. It allows you to grow a business without any upfront costs. You’re only paying when you’re earning.

Why TripMatrix? 

Operate your business efficiently with TripMatrix destination management company software.  

Here’s how TripMatrix can help:  

• Save costs on staff training
• Eliminate other tools
• Fully centralize your operations
• Work from anywhere
• Manage all suppliers
• Pay only when you’re selling
• Build comprehensive itineraries 

Want to see TripMatrix in action? Reach out for a demo to see how it works.